Returns & Conditions

WEB ASSISTANCE AND ORDERS:

customercare@papinistore.com
+39 344 032 8121
MON-FRI 09:30 / 17:00

press@papinistore.com

WEB ASSISTANCE AND ORDERS:

customercare@papinistore.com
+39 344 032 8121
MON-FRI 09:30 / 17:00

press@papinistore.com

Papini Store wants to guarantee maximum satisfaction to all customers. This is why if, for some reason, you are not happy with your purchase, you can request a return within 14 days from the date of delivery (we remind you that it is necessary to return the goods intact and unused).

To do this, you need to log into your Papini Store account, click on "Order history and details". Click on the details for the order for which you want to proceed with the return, select the product or products to be returned and follow the procedure (the refund is generated only after Papini has verified the integrity of the goods). In case of defective products it is mandatory to send a photo of the product. It is not possible to exchange purchased items with other products.

NB: it is also possible to return items purchased on sale, in the same way as for products not on sale.
The terms and instructions on the right of withdrawal are pursuant to Legislative Decree no. 21/2014, Article 49, paragraph 4.

Follow the instructions below to return the merchandise and receive your refund.

Before sending the goods, check that these conditions are met:
The disposable security seal is perfectly intact and, therefore, has not been removed from the garment.
All the labels, in fabric or pendants, are perfectly intact and, therefore, have not been removed from the garment.

Each item to be returned is in the same condition in which it was originally sent to you, has not been worn and / or washed and / or ironed and / or treated in any way, and is packaged in an orderly manner. The package containing the returned goods must be physically delivered to the courier within 10 days from the delivery date (including holidays).

The shipping costs for the return are free for Italy and for orders over € 500. For countries outside Italy or returned for an amount of less than € 500, the shipping costs are always charged to the customer and will be deducted from the refund.

The package containing the return must arrive at our warehouses within 15 days from the date of your shipment. Therefore - in order to avoid that, at your own risk, it gets lost or accumulates a considerable delay - we suggest you use an express courier and insure the shipment.

We remind you that you can follow the status of your return from the "Return of my goods" page on your account.

ATTENTION:

Papini is not responsible for any loss, damage due to bad packaging or delay in delivery of the package to our warehouses.
Since the return of an order must take place within 14 days from the date of delivery (including holidays), after this deadline, the "Return my goods" button will no longer be available.
If even one of these conditions is not respected, Papini will not be able to accept the return and the package will be rejected or the items will be returned to the customer, at his expense.
Once your package has been received, Papini will check that all the conditions listed above have been met and, if so, will proceed with the refund (by crediting your credit card (if you paid by credit card) or Paypal credit ( if you paid with Paypal).

If, on the other hand, the aforementioned conditions have not been respected, we will notify you and give you the opportunity to return the garment, to your address, at your expense.

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Customs duties to returns

1. Customs duties are always the responsibility of the customer: Every time we process a return of a product, the customs duties associated with that package will be directly charged to the customer. This policy applies regardless of the reason for the return or the condition of the returned product.

2. Variation in customs duties based on package volume: Customs duties may vary depending on the volume and size of the returned package. Larger or heavier packages may require higher customs duties compared to smaller or lighter ones. We understand that this may seem unfair, but customs duties are determined by the rules and policies of customs authorities and are beyond our control. It will be your responsibility to assess and accept these costs before authorizing the return.

3. Documentation and support: We will provide all the necessary documentation to facilitate the customs clearance process. However, we cannot guarantee that customs duties will be avoided or reduced.

4. Payment of customs duties: In order to simplify the return process and ensure greater transparency in the management of customs duties, we will immediately charge you the cost of customs duties and proceed with the return of your product by deducting the paid amount from your refund. We
invite you to review these rules before making a return on our e-commerce platform. If you have any doubts or questions regarding customs duties or any other policy, please contact our customer service for further information and assistance. We invite you to familiarize yourself with these rules before making a return at our ecommerce. If you have any doubts or questions regarding customs duties or any other policies, please contact our customer
service for further information and assistance.

Custom fees and duties

The price of the item indicated doesn’t include custom duties and local national taxes of the destination country, which will have to be paid if required at the time of delivery of the order to the designated courier.

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