GENERAL SALES CONDITIONS


General Conditions

These conditions are only valid between the PAPINI s.r.l., with registered office in Corso Italia, 171 - 95127, Catania, Italy, and any person making online purchases on the website www.papinistore.com hereinafter referred to as ''CUSTOMER''. These conditions can be modified and the publication date on the website is equivalent to the date of entry into force. The CUSTOMER is obliged to abide by the terms described in these conditions and he/she is also required to check this page periodically for any changes in these Terms.

These terms and conditions govern purchases on www.papinistore.com, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Leg. n. 206/2005, as amended by Legislative Decree no. n. 21/2014 and the Leg. 70/2003 regarding electronic commerce.

Papini s.r.l. sells only products of excellent quality, purchased directly or from its selected partners, from the most prestigious Italian and international fashion houses. Papini s.r.l. and its partners are official retailers of all products and all brands that are offered for sale on this website.

Access and use of the website, as well as the purchase of any product and / or service on the website, are activities that require reading, knowledge and acceptance of these conditions, and in particular on the following pages, posted on this site: F.A.Q., SHIPPING, RETURNS, PRIVACY.

In particular, the customer, by sending an order through this website, even if it is not being processed, explicitly authorizes, without any reservation, in accordance with Article 13 of Legislative Decree n. 196/2003, PAPINI srl to the processing of personal data for administrative and commercial uses, and accepts the conditions listed on the page called "Privacy", published on this same site.

Therefore, anyone who accesses and / or uses services on site expressly agrees with Papini s.r.l. that the website and these Terms are governed by Italian law and subject to the exclusive jurisdiction of the Consumer Forum (see Law and Jurisdiction).

On the basis of these general conditions of sale, PAPINI s.r.l. sells and CUSTOMER buys the objects listed and offered for sale on the website www.papinistore.com. The contract is valid exclusively on the Internet, with the CUSTOMER accessing at www.papinistore.com and implementation of a purchase in accordance with the procedure provided by webthe site itself.

The client agrees to read the present general conditions before confirming the order, in particular the pre-contractual information provided by PAPINI s.r.l. and to accept them by affixing a flag in the designated box.

Pre-contractual information to the consumer - art. 49 del D.lgs 206/2005

Before the conclusion of the purchase contract, the CUSTOMER examines the type of goods that are described in the individual product data sheets at the time of choice by the CUSTOMER.

Before the conclusion of the purchase contract, and before the validation of the order with "payment obligation", the CUSTOMER is informed regarding:

  • total price of goods inclusive of taxes, with the details of shipping and any other costs;
  • payment method;
  • the period within PAPINI s.r.l. undertakes the deliver the goods;
  • conditions, terms and procedures for exercising the right of withdrawal;
  • information that the Customer will have to bear the cost of returning the goods in case of withdrawal.

Product availability 

The availability of the products refers to the actual availability when the CUSTOMER places the order. This availability must be considered only indicative because, because of the simultaneous presence of multiple users on the site, the products could be sold to other CUSTOMERS before confirming the order.

Even after sending the e-mail order confirmation sent by PAPINI s.r.l., there may be cases of unavailability of goods. In this case, the order will be automatically adjusted with the elimination of the product unavailable and the CUSTOMER will be notified immediately via e-mail.

If the CUSTOMER requires the cancellation of the order, resolving the contract PAPINI s.r.l. will refund the amount paid.

The refund will be made using the same payment method used by the CUSTOMER for the initial transaction, unless it is expressly agreed otherwise.

So, if - immediately after the purchase by the customer - the goods are not available for logistical reasons, Papini will make a full refund of the amount spent, without this may give rise to any kind of compensation.


Payment method

Each payment by the CUSTOMER can only take place by means of the credit cards indicated on www.papinistore.com or through a verified PayPal account.

We remind our new customers that the first order must necessarily receive a check from the bank that issued your credit card. Our bank will then contact your bank to ensure that your details are confirmed before you can proceed with the shipment. This check may result in a delay of a few days while sending your first order. Purchasing on this site, the customer financial information (such as credit card number, the expiration date, personal data) will arrive directly to the Bank in charge of the payment transaction (Monte dei Paschi di Siena, Paypal or even other institutes Credit agreement with us) via encrypted protocol. Papini Srl will never have access to it.

Products sold and brand manufacturers are, therefore, carefully selected for their quality control standards. However, Papini srl declines any responsibility for the possibility that, due to a particular configuration of your computer or even a temporary malfunction, the colors of the depicted products or features shown and described on the site may look different from the original.

To make a purchase on this site, it is essential:

  • to be 18 years old;
  • be eligible for legally binding contracts;
  • to have a valid e-mail address.

As soon as the payment is authorized (if paying by credit card or through PayPal) or as soon as the transfer amount will be materially credited to our account at our bank (in case of payment by bank transfer) and the items will be available, orders will be processed as quickly as possible. All the selling prices of the products indicated on www.papinistore.com site are in Euro and Dollar and include VAT (if applicable) and are updated based on the exchange rates applied in the country where you are actually buying. The shipping costs are not included in the purchase price, but they are indicated and calculated at the conclusion of the buying process before payment.

The CUSTOMER accepts the right to PAPINI s.r.l. to modify its prices at any time, however the goods will be invoiced on the basis of the prices listed on the website at the time the order is created and indicated in the email confirmation sent by PAPINI s.r.l. to the CUSTOMER.

In the case of price errors due to computer problems, Papini will restore the correct price of one or more products and, possibly, will guarantee the CUSTOMER a full refund, or - as an alternative - the possibility of integrating the amount so to receive the goods purchased.


Right of withdrawal

According with the legal provisions in force, the CUSTOMER has the right to cancel the purchase within a period of 14 days from the date of receipt of the products.

Returns are not accepted if shipped more than 14 days. For any reason.

Papini Store wants to guarantee the maximum satisfaction to all its customers.

If, for some reason, you're not happy with your purchase, you can ask the returns within 14 days from the date of delivery (you must return the goods undamaged and unused).

To do so, you must enter your account on Papini Store, click “Order history and details”. Click on "Details" for the order that you want to returns, choose the product/s and follow the procedure (the refund is generated only after Papini has verified the integrity of the products).

PAPINI s.r.l. refunds the amount paid (which will be reduced by the shipping costs) except for additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery.

You can not change the items purchased with other products.

NB: You can make the return even for items purchased on sale, with the same method of the products not on sale.

The terms and instructions on the right of withdrawal pursuant to Legislative Decree. N. 21/2014, art.49, paragraph 4.

Follow the instructions below to return the goods and get your money back as soon as possible.

  1. Before shipping the goods, check that all these conditions are met:
  • The safety seal is perfectly intact and, therefore, was not removed from the item.
  • All labels, fabric or pendants, are perfectly intact and, therefore, have not been removed from the item.
  • Each item is in the same condition in which you received it, has not been worn and / or washed and / or ironed and / or treated in any way, and is packed in an orderly manner.
  1. The package containing the returned goods must be physically delivered to the carrier within 10 days of the date of withdrawal (including holidays). The shipping costs, for the return, are always in charge of the customer.
  2. The package containing the return must be received in our warehouse within 15 days from the date of your shipment. Therefore - in order to avoid that, your own risk, is lost or accumulate a considerable delay - we suggest you to use only DHL and to control the shipping via AWB provided by the carrier that the package has arrived at destination.

Governing Law and Jurisdiction 

These Conditions of Sale are subject to Italian law.

Any dispute which is not amicable solution will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the Client, if located within the state.

In any case, you can optionally use the mediation procedures under Legislative Decree 28/2010, for the resolution of any disputes that arise in the interpretation and execution of these terms of sale by accessing the following website: https://webgate.ec.europa.eu/odr.