- Do I have to create an account to un account to place an order?
Yes, to place your order on Papini Store it is necessary to create a personal account, by registering on papinistore.com.
- How can I access to my account?
To access to your account you have to enter the data with which you registered - email and password - inside the area MY ACCOUNT. If you still don't have an account you can create it by entering your email address: a form will appear, in which you will enter your data.
- In which countries does Papini Store make shipments?
The shipments are carried out in the following countries, for convenience divided into zones.
Europe: Austria, Belgium, France, Germany, Luxembourg, The Netherlands, Principality of Monaco, United Kingdom, Spain, Croatia, Denmark, Finland, Greece, Ireland, Portugal, Sweden, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary, Albania, Andorra, Belarus, Bosnia-Herzegovina, Gibraltar, Guernsey, Iceland, Canaries, Fær Øer, Jersey, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraina.
Extra UE: Australia, Bahrain, Brasil, Brunei, Canada, China, South Korea, Egypt, United Arab Emirates, Philippines, Japan, Greenland, Hong Kong, India, Indonesia, Kuwait, Malaysia, Mexico, Russia, Saudi Arabian, Singapore, Sri Lanka, Siam, United States of America.
- With which currency can I make my purchase?
Product prices on Papini Store are expressed in Euros or U.S.A. Dollars depending on your country of residence. Before making the payment, the total of your cart is converted to one of these two currencies, so it could vary depending on the exchange rate at the time of purchase. Papini S.R.L. is therefore not responsible for any differences of the applied rate.
- What are the shipping costs?
For all the information about shipping costs and delivery time of orders, please refer to the CUSTOMER SERVICE page on our website.
- Can I check the status of my order?
Of course you can. When your order is shipped, you will receive a confirmation e-mail with the reference number of your package. By logging into your personal account, you can check the status of orders and you can also track packages. We remind you that you can do that starting from the day after receiving the email.
- What are the accepted payment methods?
PAYPAL, the main credit cards and bank transfers through the "My Bank" service of Consorzio Triveneto. Cheques are not accepted.
CAUTION: Papini Store receives many orders every day. So, when - immediately after a purchase by the customer - the items are not available for logistical reasons, Papini will refund the expenditure. Moreover, in the case of price errors due to computer problems, Papini will restore the correct price of one or more products and, if necessary, ensure the customer the total refund or - alternatively - the possibility of integrating the expenditure to receive anyway the products purchased.
- How can I use my promotional code?
If you have a promotional code, you can use it by entering the code in the appropriate field within the cart, before making the payment. To each order can be applied only a single code. To receive promotional codes and other benefits from Papini Store, we suggest you to register on the website.
- Can I return a product purchased on the Store?
If you are not satisfied of your purchase on Papini Store, you can return the products within 14 days from the receipt day and have a refund (which will be reduced by shipping costs). All orders returned will be inspected at our warehouses, to evaluate the integrity of the products. For more information, visit the RETURNS / EXCHANGE page on our website.
- What should I do if a product is defective?
In the case of defective products, following the instructions on the page RETURNS / EXCHANGE, you should start the procedure "Restitution of my goods" within your account. Through the dedicated link you need to attach a picture of your product and send it to Papini. In this way, we can check its condition and possibly continue with your refund (which will be reduced by shipping costs).
- How can I contact Papini?
In addition to the specific section CONTACT on the website, you can also contact Papini on social media. Our Facebook page, our Twitter account and our Instagram channel are at your disposal. We remind you that any request will be handled by our staff according to the technical time of the Store. In addition, we have a phone line dedicated to clients of the online Store: +39 095 722 18 35 / +39 095 530 545.
- How can I subscribe to the newsletter?
It's easy. Just go to the homepage of the website and fill in the field at the bottom of the page. By subscribing to the newsletter you will have many advantages: previews, news and promotions customized for you. SUBSCRIBE (If you do not want to receive communications, you can unsubscribe at any time)